Our Stories

Innovation or Mutation?

In her McKinsey Quarterly article, “Creating Value in the Age of Distributed Capitalism,” Shoshana Zuboff writes, “What’s the difference (between innovations and mutations)? Innovations improve the framework in which enterprises produce and deliver goods and services. Mutations create new frameworks.” This is a powerful distinction. “Doing what we currently do better” is different (by the way, not “better or worse” — both of these may be needed and/or desirable based on the situation) than “doing

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Building Leadership Capacity in the “Grey Zone”

Business leaders excel at managing highly controlled environments. They are also reconciled to the challenges of trying to control random or catastrophic events. Our work in organizations is frequently driven by a request to innovate, implement, sustain, and evolve internal systems in the “grey zone” – the areas of organizations where there is continuous change, emergence, and self-organization. The Complexity Space™ Framework is a robust tool for developing a new executive mindset – recognizing the

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The Business Effectiveness Layer…5 Years Later

Author’s Note: If we had posted this in July 2011 when it was drafted, we would have offered many similar observations but we did not have the Complexity Space Framework — our pattern-based model for change. The original draft referenced a research report from Constellation Research (which is no longer available) which presented an interesting perspective on how people management technology, could provide a new framework for delivering business results. “With mounting pressures on business leaders to get

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How Do You Learn?

Much attention is paid to what we learn. We test for content acquisition and toast our subject matter experts. Make no mistake – content certainly matters. However, we live in a time where the “half-life” of knowledge is shrinking dramatically and “fake news” and “alt-facts” abound. The ability to separate the “wheat from the chaff” and make sense of overwhelming and often contradictory data is key. The way we learn – our approach to the

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Innovation or Mutation?

In her McKinsey Quarterly article, “Creating Value in the Age of Distributed Capitalism,” Shoshana Zuboff writes, “What’s the difference (between innovations and mutations)? Innovations improve the framework in which enterprises produce and deliver goods and services. Mutations create new frameworks.” This is a powerful distinction. “Doing what we currently do better” is different (by the way, not “better or worse” — both of these may be needed and/or desirable based on the situation) than “doing

More








Building Leadership Capacity in the “Grey Zone”

Business leaders excel at managing highly controlled environments. They are also reconciled to the challenges of trying to control random or catastrophic events. Our work in organizations is frequently driven by a request to innovate, implement, sustain, and evolve internal systems in the “grey zone” – the areas of organizations where there is continuous change, emergence, and self-organization. The Complexity Space™ Framework is a robust tool for developing a new executive mindset – recognizing the

More








The Business Effectiveness Layer…5 Years Later

Author’s Note: If we had posted this in July 2011 when it was drafted, we would have offered many similar observations but we did not have the Complexity Space Framework — our pattern-based model for change. The original draft referenced a research report from Constellation Research (which is no longer available) which presented an interesting perspective on how people management technology, could provide a new framework for delivering business results. “With mounting pressures on business leaders to get

More








How Do You Learn?

Much attention is paid to what we learn. We test for content acquisition and toast our subject matter experts. Make no mistake – content certainly matters. However, we live in a time where the “half-life” of knowledge is shrinking dramatically and “fake news” and “alt-facts” abound. The ability to separate the “wheat from the chaff” and make sense of overwhelming and often contradictory data is key. The way we learn – our approach to the

More








Ask for a Story to Learn Something New

How has your organization’s training and development strategies changed in the past ten years?  During this same period, “digital and mobile” have caused a breathtaking shift in how customers, employees and organizations access, consume and contribute to the expanding ecosystems of knowledge. Early iterations of the Complexity SpaceTM Framework (CSF) were piloted during engagements for organizational “learning and knowledge management” strategies.  We have consistently based our work on the premise that complex human systems –organizational

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